I was scared.
A Canadian mother was horrified after an Uber driver accidentally moved with her daughter still inside, and the shared travel company supposedly refused to help. He detailed the distressing incident in a Longhy Facebook post that came out online.
“What happened to us is just a terrifying experience; it was a complete plane of basic security, responsibility and human decency,” Julia Viscomi hit. “Uber chose the policy about my daughter’s life.”
The publication has communicated with the shared travel company to comment.
Toronto’s native had been taking an Uber with his five -year -old daughter Amelia, along with three other children and an adult, at 11 pm, when the Tyke fell asleep at the back of the car.
Unfortunately, due to the seat willingness, with the other passengers blocking their doors daughter, Viscomi had to wait for everyone else to go out so that he could recover it.
Upon reaching its destination, the Canuck declared its intentions out loud so that the vehicle operator could listen to it.
Despite his vocal ad, the driver could not pay attention to his discharge of responsibility. “Before I could get Amelia, the driver took off. With Amelia still inside,” said the horrible father.
He found the particularly Appleing error. The “exit plan communicated aloud and clearly right next to the driver” and “there was no language barrier,” he said.
Horrified, Fishcomi contacted Uber driver, but they can’t contact them. When he tried to communicate with the company, they supposedly refused to lend a hand.
“They refused to contact the driver. I drank them,” said the anguished mother. He subcontracted to the authorities, which was asked to provide “a recent photo” or Amelia, so it was an amber alert, a moment that called the “individual sausage” or his whole life.
Although the police insisted that Uber contacted the driver, they refused with the argument that he was “out of their policy,” according to Fishcomi.
As a result, “[my daughter] He was alone in the dark, with a stranger, terrified and confused, “he lamented to the Canadian.
It was not until an hour after the police finally managed to track her.
To make things worse, Uber refused to make peace and simply offered him an automated $ 10 credit for his problems.
Viscomi said that the company was sacrificed by “an insultly low agreement”, but has refused to admit any failure of its systems “or” have internal discussions about the change of policies. “
“I have spent the last 5 weeks trying to solve this in silence and respectful directly with Uber,” he said. “I have been patient, quiet and professional. But Uber still refuses to take true responsibility.”
“This was not time for bureaucratic bureaucracy,” Viscomi added. “His life was in danger and Uber refused to help.”
The worried father is now using the traumatic order as a warning story for other parents who think about reserving a trip with the company.
“All parents deserve to know that if some goose progress, the company in which they trusted will act, it will not hide behind politics,” he warned in the Facebook PSA. “It’s not just my daughter. It’s about every family who uses these platforms waiting for them to do the right thing in an emergency.
Since then, Uber representatives have approached the incident in a statement.
“We recognize how distressing this situation was for the family involved and we are grateful for the child to meet safely with his parents,” the spokesman told the Daily Mail. “We immediately begin to review the details of this incident internally to identify opportunities to improve our processes and support systems. The safety of all those who use Uber remains our top priority.”
According to the security section on the Uber website, “Uber support is available 24 hours a day, 7 days a week and is handled by a team of trained security agents.”
“If you are in danger, you should always contact the authorities,” they added. “The police can request data through our online public security portal.”
